Matt designed and installed a pool as well as outdoor kitchen facility for us last summer. We are thrilled with the result. Matt listened to our concerns and designed exactly what we wanted. He and his crew were professional and courteous. David and I would highly recommend Matt, in fact, we already have!
David & Marie Brinkley
Kings Mountain, NC
We had always dreamed of a pool and as our dream became a reality last year we started our search. After a referral from a Realtor friend of ours we met Matt Bailey Innovative Pool Design. From the moment we shook hands we knew that is who we wanted to do business with. It was just a feeling of genuine. A feeling that Matt did what he said he would do. Matt fulfilled those expectations and more. From start to finish Matt was dependable and communicated with us almost daily. His crew was neat and considerate of our neighbors and of us. It was a very stress free process. It amazed us how Matt remained so calm. We called him numerous times after hours just to “run something by him” or “make a change to the plan”. He always kept us up to date on the progress and what to expect next. What really impressed us the most was Matt’s service after the sell. He had a staff after the pool was complete to help with maintaining the pool and trained us to take care of the pool with just a few easy steps. We had a minor emergency during a storm with water overflowing from the neighbors yard into our pool. Much to our surprise Matt answered his phone on a Holiday weekend, and even though it was not caused by anything he did or didn’t do, he sent a crew over during the Holiday and worked a solution and cleaned out our pool. As a small business owner we understand how important a clients happiness is, but few businesses do. Matt Bailey Innovative Pool Design does just that. Matt has a lifetime customer in us. We have referred several other friends to him. We just could not say enough just how easy and pleasant doing business with Innovative Pool designs can be. We love our pool and feel like it was the best decision we could have made! We will be adding an outdoor fireplace and gazebo next! Thank you again to Matt and his team for turning our backyard into a Paradise!
Pam and Randall Goode